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Policies and Procedures

Student Complaints Procedure
Bullying and Harassment Policy
Online Events Code of Conduct
Student Representation Policy
Fitness to Study Procedure
Fitness to Practice Procedure
Student Complaints Procedure

Student Complaints Procedure

The British University in Egypt is committed to providing our students with a high-quality education and learning experience. If you would like a raise a concern or complaint about the university, we have a clear and transparent complaints procedure in place. The University takes complaints seriously and we will investigate issues raised thoroughly and fairly. If you have a complaint, please contact us as soon as possible so that we can address it promptly.

For more information, Please carefully read the Student Complaints Summary and BUE Student Complaints Procedure.

To Submit the Stage 2 Formal Complaints Form, please click here. If you have any questions about submitting the form, you can contact the Student Hub Office Team or you can send us email at StudentServices@bue.edu.eg

Bullying and Harassment Policy

Bullying and Harassment Policy

The British University in Egypt is committed to providing a safe and supportive learning environment for all students. Bullying and harassment are unacceptable behaviours that will not be tolerated on our campus.

Bullying is any unwanted, aggressive behaviour that involves a real or perceived power imbalance. It can take many forms, including physical, verbal, emotional, and cyber bullying. Harassment is any unwelcome behaviour that is based on a person’s protected characteristics, such as race, religion, gender, sexual orientation, or disability.

If you believe yourself to have been the victim of bullying or harassment, please do not hesitate to report it. We take all reports seriously and will work to ensure that you are safe and supported.

For more information, Please carefully read the Summary Sheet Bullying and Harassment ,and Bullying and Harassment Policy

If you have any questions related to the Bullying and Harassment Policy do not hesitate to contact the Student Hub Office Team, or you can send us email at StudentServices@bue.edu.eg

Online Events Code of Conduct

Online Events Code of Conduct

The British University in Egypt is committed to providing a safe and inclusive online environment for all students, faculty, and staff. We expect all participants in online events to adhere to the following code of conduct:

  • Be respectful of others.
  • Avoid using offensive language or images.
  • Do not engage in harassment or discrimination.
  • Do not disrupt the event.
  • Follow the instructions of event organisers.

For more information, Please carefully read the Online Events Code of Conduct.

If you have any question or inquiry related to Online Code of Conduct Policy do not hesitate to contact the Student Hub Office Team, or you can send us email at StudentServices@bue.edu.eg

Student Representation Policy

Student Representation Policy

The British University in Egypt is committed to providing students with a voice in their education and learning experience. The Student Representation Policy outlines the ways in which students can participate in university governance and decision-making.

The intention of this policy is supporting an environment where students:

  • Are given an opportunity to feed into the University’s decision-making processes.
  • Can contribute to the enhancement of teaching and learning practices.
  • Can contribute to the overall enhancement of the Student Experience.
  • Can understand the operation of student representation mechanisms.

As a Student Representative you are expected to:

  • Act in the best interests of all students.
  • Be respectful of all members of the university community.
  • Uphold the university’s values and mission.

We encourage students to get involved in university governance and decision-making. Your voice matters!

For more information, Please carefully read the BUE Student Representation Policy.

If you have any question or inquiry related to Student Representation Policy do not hesitate to contact the Student Hub Office Team, or you can send us email at StudentServices@bue.edu.eg

Fitness to Study Procedure

Fitness to Study Procedure

The British University in Egypt aims to ensure that all students benefit fully from their University experience in terms of both academic learning and personal development. However, there are occasions when students can face challenges which affect their studies and their wider participation in University life. This procedure is designed to support students facing challenges while ensuring that the wider The British University in Egypt community is also able to carry on with its normal activities.

If there are concerns that a student may not be fit to study and to participate in University life, wherever possible, action will be taken to identify the issues involved and to identify support available to the student which may help them to overcome those difficulties.

For more information, Please carefully read the Fitness To Study Procedure.

If you have any questions related to the Fitness to Study Procedure, do not hesitate to contact the Student Hub Office Team, or you can send us email at StudentServices@bue.edu.eg

Fitness to Practice Procedure

Fitness to Practice Procedure

The British University in Egypt aims to ensure that all students benefit fully from their University experience in terms of academic learning, as well as both personal and professional development. Fitness to Practice is concerned with ensuring students have the skills, knowledge and character to carry out their profession safely and effectively. A student’s Fitness to Practice maybe called into question when their professional behaviour falls below expected levels and/or where their health raises a serious or persistent concern.

This procedure is designed to support students facing challenges while ensuring that professional standards are maintained. The University has a responsibility to ensure that students studying towards a qualification are fit to practice in their chosen profession. If there are concerns that a student may not be fit to practice, wherever possible, action will be taken to identify the issues involved and to identify support available to the student which may help them to overcome those difficulties.

For more information, Please carefully read the Fitness to Practice Procedure.

If you have any questions related to the Fitness to Practice Procedure do not hesitate to contact the Student Hub Office Team, or you can send us email at StudentServices@bue.edu.eg

CONTACTS

Student Services Team

Address: Student Life Center, Bldg. 10, Ground Floor.

Email: StudentServices@bue.edu.eg